Please find here how Spott calculates your interactions.
The general rule is:
If a hover or click happens, 1 interaction is consumed.
How it plays out in practice:
- A user hovers over an asset = 1 interaction
- A user hovers & clicks on an asset = 1 interaction
- A user hovers 10 times over the same asset = 1 interaction
- A user hovers over asset A and hovers over asset B = 2 interactions
- A user hovers over an asset, hovers again within 5 minutes = 1 interaction
- A user hovers over an asset, leaves it for over 5 minutes, and hovers again = 2 interactions
While Spott logs every impression, hover and click. We only use hovers and clicks to calculate interactions. This can explain why you would see a lot more interactions on your reporting dashboard than there are interactions deducted.
We also added a timeframe of 5 minutes to avoid an over-consuming of interactions. Spott calculates only 1 interaction per asset, per user, every 5 minutes.
For example if a user interacts with an asset, refreshes the page and interacts again within a 5 minute timeframe. Only 1 interaction will be calculated.
Please take note that the consumed interactions only get calculated one time a day.
This can take up to 24 hours for your interactions to be deducted.
Please don't hesitate to contact us if you have any more questions! We're happy to help! You can also check this pdf (interactions were formerly called credits)